Refund policy

📦 Return, Exchange & Refund Policy

Effective Date: July 2, 2025

Questions? Contact us at MWIAdventure@gmail.com

🛍️ All Sales Are Final

Due to the print-on-demand process and handcrafted nature of many of our products, all sales are final. Please review your order carefully before completing checkout.

Many items are custom-made and cannot be restocked or resold once fulfilled.

❗ Exceptions

We understand things can happen! If your order arrives damaged, defective, or incorrect, contact us within 7 days of receiving it. We'll do our best to resolve the issue promptly.

To report an issue, email:

Your order number
Photos of the item and packaging
A short description of the issue

💸 Refunds (If Applicable)

Refunds are only issued if:

The wrong item was sent
The item was damaged and cannot be replaced

If approved, refunds are issued to your original payment method within 10 business days. Your bank may take longer to process it on their end.

🌍 EU Customers – 14-Day Cooling-Off Period

If your item was shipped to the European Union, you may be eligible to cancel within 14 days of delivery if your item is:

Unused and in original condition
Includes tags and original packaging
Not custom-made or personalized

📫 Stay in Touch

Have questions about shipping, updates, or a special request?

Email us anytime or connect on social:

@MyWestIndianAdventure

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